REPAIRS

ANY DAMAGE THAT OCCURS FROM NORMAL WEAR WITHIN 6 MONTHS OF PURCHASE WILL BE REPAIRED FREE OF CHARGE.

TO HAVE AN ITEM REPAIRED, A RETURNS AUTHORIZATION REQUEST FORM MUST BE COMPLETED ONLINE. ONCE ASSESSED AND APPROVED, OUR REPAIRS TEAM WILL PROVIDE RETURN INSTRUCTIONS.

ALL REPAIR REQUESTS SUBMITTED AFTER 6 MONTHS OF PURCHASE ARE SUBJECT TO MATERIAL AND LABOR FEES. THE SAME POLICY APPLIES TO JEWELRY DAMAGED OR BROKEN UNDER EXTREME CONDITIONS WITHIN THE 6 MONTH LIMIT. ONCE THE RETURNS AUTHORIZATION REQUEST FORM IS ASSESSED, YOU WILL RECEIVE AN ESTIMATE. WE WILL PROVIDE THE SERVICES ONCE YOU’VE APPROVED THE ESTIMATE AND RETURNED THE DAMAGED PIECE TO OUR STUDIOS. REPAIR FEES MUST BE PAID IN FULL PRIOR TO THE RELEASE OF ANY REPAIRED JEWELRY.

THE COMPLETION OF A RETURNS AUTHORIZATION REQUEST FORM DOES NOT GUARANTEE ACCEPTANCE OF LISTED DAMAGES. IF A DAMAGE IS SHIPPED TO THE EDDIE BORGO STUDIOS WITHOUT AUTHORIZATION, IT WILL BE DENIED AND RETURNED TO SENDER.

ELECTIVE REPAIRS

FOR ELECTIVE REPAIRS SUCH AS CHAIN LENGTHENING OR RESIZING, SERVICE FEES WILL APPLY. THE CUSTOMER IS RESPONSIBLE FOR ROUND TRIP SHIPPING AND HANDLING FEES. WE DO OUR BEST TO ACCOMMODATE REQUESTS, BUT DUE TO THE DELICATE NATURE OF OUR PRODUCTS, SOME REQUESTS MAY BE DENIED.

RETURN SHIPPING

ALL RETURN SHIPPING CHARGES ARE THE CUSTOMER’S RESPONSIBILITY AND CANNOT BE REFUNDED. PLEASE PACK JEWELRY IN A WELL-PADDED CONTAINER TO AVOID ANY ADDITIONAL DAMAGE IN TRANSIT. SHIPPING INSURANCE IS RECOMMENDED BUT NOT REQUIRED.

ANY RETURN WITHOUT PRIOR AUTHORIZATION OR THE PROVIDED RETURN AUTHORIZATION NUMBER CLEARLY MARKED ON THE OUTSIDE OF EACH PACKAGE WILL BE REFUSED AND RETURNED TO THE SENDER.

FOR ADDITIONAL INQUIRIES, PLEASE EMAIL REPAIRS@EDDIEBORGO.COM