PROPER WAYS TO PACK ITEMS FOR RETURN
All Merchandise must be returned as it was originally packaged, including all packaging, tags, box(es) and linen pouch(es). If original packaging is not included, the package will be refused and refund will not be issued.
- Unit individually wrapped and separated from other items
- Bubbled/padded in proper size carton to hold item with limited shifting during transit
- Order # clearly noted on outer carton
IMPROPER WAYS TO PACK ITEMS FOR RETURN
- Units not separated into individual bags, not padded or bubbled
- Unit not packed in protective bag/jewelry box
- Unit not bubbled in a padded to limit shifting during transit
Any return without prior authorization or the provided return authorization number clearly marked on the outside of each package will be refused and returned to the sender.
To maintain the original appearance of Eddie Borgo products we recommend that you treat each piece with care and follow the below instructions:
Limit exposure to direct heat and sunlight. Keep all jewelry dry and put on after the use of cosmetic and body products. Water, lotion, fragrances, and any other oil or water based products will increase the likeliness of tarnishing.
Avoid wearing your jewelry at the beach, swimming pool, or while exercising or playing sports. Chlorine and related chemicals can severely discolor and damage jewelry as well as loosen stones and settings. Limit contact with rough surfaces and other metals in order to avoid scratching and changes in color.
All Eddie Borgo jewelry is vermeiled with genuine Gold, Rhodium, or Rose Gold precious metals.
NATURAL STONES & PEARLS
Special care should be given to any styles featuring natural stones and pearls. These natural materials are delicate and should be handled with care. Do not drop these materials or expose them to any hot temperatures or harsh chemicals to avoid breakages.
When cleaning, we recommend you use a soft, dry, 100% cotton cloth to polish your pieces. (Please refrain from using polishing cloths on Eddie Borgo pieces. Such cloths are abrasive and will remove the finishing from the jewelry.)
When not in use, store jewelry in the protective bag and box received with purchase. Because metals and stones become scratched when coming into contact with one another, we recommend that you store each piece of jewelry separately.
Chains should be stored closed and laid flat to avoid the formation of knots.
Please note that Eddie Borgo jewelry is made of plated metals and will tarnish over time with much wear. All stones are hand cut and of natural material; slight variations and distinctions are possible.
JEWELRY TRUNK CARE
Avoid exposure to direct sunlight for prolonged periods of time. Keep each jewelry box dry at all times. If your jewelry box does somehow become wet, let it dry at room temperature.
To clean and dust your jewelry box, lightly wipe it with a dry cotton cloth. Hardware can be cleaned with polishing clothes. When cleaning your jewelry box, never use strong detergents or water-based cleaning products.
Do not store the your jewelry box in damp, humid or wet places. When not in use or when traveling, store jewelry box in the protective cloth bag received with purchase. Storage in plastic or any other non-porous materials will cause the leather to dry out.
Please note that each Eddie Borgo jewelry box is made of hand dyed and embossed Italian leather that may fade over time with use; slight variations and distinctions are possible.