Shipping & Return Information
US Delivery times & costs
Free Shipping: Receive your purchases within 5-10 working days after your order has been accepted.
2-Day delivery: Receive your purchases within 2-3 working days after your order has been accepted
3-Day / Ground Delivery: Receive your purchases within 4-6 working days after your order has been accepted
Special Orders: Receive your purchases approximately 4-6 weeks after your order has been accepted. Please email firstname.lastname@example.org for additional information. Please note that all special orders are final sale.
ALL SALE MERCHANDISE AND SAMPLE SALE MERCHANDISE IS CONSIDERED FINAL SALE AND IS NOT ELIGIBLE FOR RETURN OR EXCHANGE. NO EXCEPTIONS.
Receive your purchases in 7-14 working days after your order has been accepted
Please make sure that the shipping address is correct as we are unable to redirect orders once they are on their way to you.
Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
Our delivery time starts from the moment an order is accepted and includes a 48 hour period where your items will be processed and dispatched by our logistics team. Please note this can take longer during our high sales periods, when it may take up to 48 hours for shipments to be dispatched
We work closely with our shipping partner to minimize the potential impact of custom delays on our international customers
Once items are dispatched, they are the responsibility of the carrier and/or receiver, respectively, should the parcel go lost/missing or become damaged in transit.
Canadian delivery costs: Due to a 4% general rate increase (GRI), shipping charges to Canada have now risen and may be subject to change by our shipping partner.
Receiving your order
US Domestic Shipments:
We offer different methods of shipment for orders dispatched via USPS, UPS, Ground service and Express service.
If selected by the customer at checkout, packages will require a signature to complete delivery. We suggest selecting 'signature required' upon selecting your carrier to ensure that your purchases arrive securely. This ensures your purchases are safely delivered to you. If you are unavailable when your package arrives, you will be left a re-delivery slip. Please note, orders containing items of high value may still require a signature, regardless of the shipping method.
Alternatively, you may prefer to waive the signature requirement and USPS and/or UPS will leave your shipment outside of the premises for your convenience. Please note that if no signature is collected you agree to our terms of service and take full responsibility for any loss or damage that may occur.
Items sent with the 'free shipping' option will not be insured and are therefore the responsibility of the carrier and/or receiver, respectively, should the parcel go lost/missing or become damaged in transit.
A signature may be required for all international packages, dependent upon the carrier selected at checkout. We advise that the customer selects appropriate insurance from the carrier of their choice.
Once dispatched, items are the responsibility of the carrier and/or receiver, respectively, should the parcel go lost/missing or become damaged in transit.
Taxes and duties
Prices displayed on the website are exclusive of taxes. The customer is wholly responsible for all sales tax and customs duties (where applicable), calculated on the total merchandise value. These fees are non-refundable.
If you are shipping within the USA, sales tax will only be charged on orders shipped to CA. No other tax or import duty will be applied to orders shipped within the USA. Please note that all non-customs related local taxes are the customer's responsibility. Eddie Borgo is not responsible for reporting or paying additional local taxes to states, such as use tax.
Eddie Borgo retains the right to refuse returns shipped without prior authorization
To request the return or repair of an item, please follow the below instructions:
Proper ways to pack items for return
All Merchandise must be returned as it was originally packaged, including all packaging, tags, box(es) and linen pouch(es). If original packaging is not included, the package will be refused and refund will not be issued.
- Unit individually wrapped and separated from other items
- Bubbled/padded in proper size carton to hold item with limited shifting during transit
- Order # clearly noted on outer carton
Improper ways to pack items for return
- Units not separated into individual bags, not padded or bubbled
- Unit not packed in protective bag/jewelry box
- Unit not bubbled in a padded to limit shifting during transit
Any return without prior authorization or the provided return authorization number clearly marked on the outside of each package will be refused and returned to the sender.